Terms & Conditions
1. Introduction
Welcome to Luwinskin.co.uk (“we”, “our”, “us”). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By using this website and/or purchasing products, you agree to comply with and be bound by these terms. If you do not agree to these terms, please refrain from using our website.
2. Our Products
We offer a range of skincare products for sale through our website. We make every effort to display the products and their details accurately; however, the appearance of the products may vary slightly depending on your device.
3. Orders
By placing an order, you are making an offer to purchase the Products listed in your order on these terms. All orders are subject to availability and confirmation of the order price.
- Order Confirmation: After placing an order, you will receive an order confirmation email. This does not mean that your order has been accepted, and it is only an acknowledgment of receipt.
- Order Acceptance: Your order will be accepted when we send you an email confirming the dispatch of your order.
4. Pricing and Payment
- Pricing: All prices are quoted in GBP (£) and include VAT (Value Added Tax), where applicable. We reserve the right to change prices at any time, but such changes will not affect any order that has already been confirmed.
- Payment Methods: We accept various payment methods including credit/debit cards, PayPal, and other secure payment systems. You must provide accurate payment information.
5. Faulty or Incorrect Products
If the products you receive are faulty or incorrect, please contact us immediately at hello@luwinskin.co.uk with your order number, and we will arrange for a replacement or a full refund.
6. User Account
To make purchases, you may need to create an account with us. You agree to:
- Provide accurate, current, and complete information when creating an account.
- Maintain the confidentiality of your account information and passwords.
- Notify us immediately if you believe your account has been compromised.
7. Intellectual Property
All content on the Website, including text, images, logos, trademarks, and product descriptions, is owned by or licensed to luwinskin.co.uk and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any part of the Website without prior written consent.
8. Limitation of Liability
We strive to provide accurate information on our website and ensure our products meet high standards of quality. However, we do not accept liability for:
- Any direct, indirect, or consequential loss arising from the use of our products, or from errors in the Website’s content.
- Any damage to your device caused by using the Website or placing orders.
9. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for information on how we collect, store, and use your personal data.
10. Changes to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be shown at the top of the page. By continuing to use the Website, you accept the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions or your order, please contact us at: hello@luwinskin.co.uk