Privacy Policy

Privacy Policy for LUWIN Skincare

(Registered name: Armrich Un Limited)

Effective Date: 07/12/2024

This privacy notice tells you what to expect us to do with your personal information:

What information we collect, use, and why
Our lawful bases for the collection and use of your data
Where we get personal information from
How long we keep information
Who we share information with
Cookies and Tracking Technologies
Changes to This Privacy Policy
Lawful bases and data protection rights

What information we collect, use, and why

We collect and process the following types of personal data:

Personal Information: Name, email address, postal address, phone number, Racial or ethnic origin, Health information, and Recorded images, such as photos or videos if provided.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services (e.g., browsing history, product views, pages visited).
Transaction Data: Details about the products you have purchased, payment details, and shipping information.

We use the personal data and information we collect in the following ways:

Order Fulfilment and Customer Service: We process personal data to process and deliver your orders, handle customer service inquiries, and ensure you receive timely updates regarding your purchase. This is necessary for the smooth operation of our business and to maintain the trust and satisfaction of our customers.
Personalization of Services: We use data about your interactions with our website to provide a personalized shopping experience, such as recommending products based on browsing history or previous purchases. This enables a more convenient and tailored experience for each user.
Marketing Communications: With careful consideration of your preferences and the impact on your privacy, we may use your data to inform you of relevant promotions, offers, or services that align with your preferences or previous purchases. You have the option to opt out of such communications at any time.
Website Performance and Functionality: We analyze usage data and technical information to improve the functionality, design, and user experience of our website. This allows us to ensure that our website is intuitive, easy to navigate, and meets the needs of our users.

Our lawful bases for the collection and use of your data

We process your personal data based on the following legal grounds under the UK GDPR:

Performance of a contract: We process your data to fulfill orders and provide the products and services you request.
Consent: We rely on your consent to send marketing communications or for other purposes where consent is required.
Legitimate Interests: We may process your data for our legitimate interests, such as improving our services or for fraud prevention.

Where we get personal information from

Directly from you

How long we keep information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this policy. When data is no longer required, we securely delete or anonymize it in line with GDPR compliance.

Who we share information with

We do not sell, rent, or trade your personal data. We may share your personal data with trusted third-party service providers for the following purposes:

Payment processing providers
Delivery and logistics providers
Customer service or IT support providers
Marketing and analytics providers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and provide personalized advertising. You can adjust your cookie preferences through your browser settings or our cookie banner.

For more information on the cookies we use, please refer to our [Cookie Policy].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Effective Date” at the top of this Privacy Policy.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.