Delivery & Return Information
Delivery Information
We currently only deliver within the UK.
- UK Standard Delivery: We offer FREE standard delivery on all orders, usually arriving with 2-4 working days of being processed.
- Next Day/Express UK delivery available at additional cost of £3.95: orders must be received before 1pm Monday–Friday to be delivered next working day.
- Orders placed will be processed within 1-2 working days. If there are any delays to processing your order, you will be notified as soon as possible.
- Delivery to Highlands, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight incurs additional charge of £7.95
Return & Refund
If a refund is required, please email hello@luwinskin.co.uk within 14 days of receipt of order, we aim to respond to all inquiries within 24-72 hours and authorise your return. Please note we can only refund unopened, unused items in saleable condition with all original packaging intact.
Once your return is authorised, please return your item(s), along with a printed receipt, invoice or email confirmation of your order within 14 days of authorisation, return address will be provided with the email authorisation. Refund back to your original payment method will be issue upon receipt and inspection of the returned item(s).
Please note that any delivery charges are non-refundable.
You will be required to arrange and pay for the return of the item(s). We recommend you use a trackable shipping service and obtain Proof of Postage, in case we do not receive the returned parcel.
Additional Information:
In the event of a parcel being returned to us due to an incorrect delivery address provided by the customer, non-collection from the postal office/depot, or unsuccessful delivery attempts, a re-delivery and administrative fee of £5 will be charged.
For further assistance or inquiries, please contact our customer service team at hello@luwinskin.co.uk. We aim to respond to all enquiries within 24-72 hours