Most Frequently Asked Questions

Frequently Asked Questions

LUWIN's products are ideal for anyone struggling with skin concerns such as acne, hyperpigmentation, uneven skin tone, and sensitivity. Our formulations are suitable for both teenagers and adults, and they cater to all skin types, including sensitive skin.
Yes, LUWIN products are formulated with sensitive skin in mind. Our skincare line features gentle, natural ingredients that are designed to soothe and calm the skin. We incorporate traditional Chinese herbal extracts known for their anti-inflammatory and calming properties, making our products ideal for individuals with sensitive skin. Additionally, each product undergoes rigorous testing to ensure safety and effectiveness, providing you with high-quality skincare solutions that you can trust.
We recommend individuals dealing with break-outs to start with our All-rounder Calming & Radiance-Enhancing Facial Mist, follow this with the Ultimate Repair & Clear Face Cream for Acne-Prone Skin. This combination is specifically designed to address and manage acne while providing essential hydration and calming effects. For added benefits, especially if you have concerns about skin brightness and rejuvenation, finish with our Power of Brightening & Rejuvenating Face Cream. This routine ensures a comprehensive approach to skincare, targeting hydration, acne control, brightening, and overall skin health. View discount on this bundle.

For those seeking a brightening, radiant, and smooth complexion, we recommend using the All-rounder Calming & Radiance-Enhancing Facial Mist, followed by the Power of Brightening & Renewal Serum, and finishing with the Power of Brightening & Rejuvenating Face Cream. This bundle effectively enhances skin luminosity, even out skin tone, and provides deep hydration, promoting a glowing and youthful complexion. View discount on this bundle.
For optimal results, we recommend using LUWIN products twice daily, in the morning and evening, after cleansing your face.
Yes, all LUWIN products are formulated to be effective for all genders. Our skincare line is designed to cater to various skin types and concerns, providing comprehensive solutions that anyone can benefit from. The ingredients we use are chosen for their universal effectiveness, targeting common skin issues such as acne, hyperpigmentation, dryness, and signs of aging.

Whether you have oily, dry, combination, or sensitive skin, LUWIN products are crafted to address these concerns with precision. Our commitment to quality and effectiveness ensures that everyone can enjoy the benefits of LUWIN's innovative skincare solutions, regardless of gender.
LUWIN products are ideal for those starting from their teenage years through middle adulthood. Each product in our range offers unique benefits, effectively addressing concerns such as acne, early signs of aging, and the desire for a healthy, radiant complexion.
Yes, our products are cruelty-free. We do not test any of our products or ingredients on animals. Since March 2013, the EU has prohibited animal testing for cosmetics and cosmetic ingredients. Many other countries are now following suit, implementing their own bans on animal testing.
Please note that our products are manufactured in a facility that also processes nut oils and various extracts. To minimize the risk of cross-contamination, we implement strict control measures and adhere to the highest manufacturing standards, including ISO 22716:2007 Cosmetic Good Manufacturing Practices and FDA guidelines. This ensures that every LUWIN product is crafted with the utmost care and quality.

We recommend thoroughly reviewing full ingredients list of each LUWIN product available on our website and packaging to ensure that none of the ingredients are allergens for you.

To ensure safety, we advise performing a patch test before using any new product. Apply a small amount to the inside of your wrist or behind your ear and leave it on for at least 24 hours. If you experience any adverse reactions, discontinue use immediately and consult your doctor if necessary.
At LUWIN, we strive to use the highest quality ingredients in our formulations, focusing on natural and effective components. Our commitment to ethical and sustainable sourcing ensures the integrity and quality of our products. While not all of our products are vegan, we recommend checking the individual product pages for specific ingredient information.
Yes, all LUWIN products are formulated to be non-comedogenic, meaning they are designed to not clog pores. This makes them ideal for maintaining clear, healthy skin.

For those with existing breakouts of all degrees, we highly recommend using our Ultimate Repair & Clear Face Cream for Acne-Prone Skin. The formulation is specifically designed to work exceptionally well on acne-prone skin, delivering impressive results and transforming the skin of our users. It effectively targets and reduces acne in a short period of time, helping to achieve clear and brightened skin.
We are thrilled to introduce our initial range of LUWIN products, each carefully designed to address specific skincare needs. Our first collection features innovative solutions for acne, brightening, hydration, and overall skin health.

Looking ahead, we are excited to expand our line-up with new products that offer a variety of functions, ensuring comprehensive care for diverse skin concerns. Each product we launch is the result of a lengthy and dedicated development process, reflecting our strong commitment to quality. All our products undergo thorough compliance checks to meet the highest standards, ensuring both safety and effectiveness.

Stay tuned for more details on our forthcoming launches, each crafted to elevate your skincare routine to new heights.

Collaborations and Partnerships

We welcome collaborations with bloggers and vloggers who share our passion for skincare. Please reach out to us via the contact form on our website with your media kit and rates, and we'll get back to you with potential collaboration opportunities.
We're always on the lookout for enthusiastic individuals to represent our brand. If you're passionate about skincare and have a strong social media presence, please contact us through the contact form on our website. Our brand ambassadors receive exclusive access to new products, promotional materials, and compensation packages.
If you're interested in stocking LUWIN products in your store, please reach out to our team via the contact form. We provide our stockists with marketing materials, staff training, and exclusive promotions to help drive sales.
We consider factors such as brand alignment, mutual benefits, target audience, and the potential impact of the collaboration. We aim to build long-term, mutually beneficial relationships with our partners.

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