Shipping policy

Delivery Information: 

We currently deliver within the United Kingdom only.

Free UK Standard Delivery

We offer FREE standard delivery on all UK orders. Orders are shipped via Royal Mail Tracked 48 and typically arrive within 2–4 working days after processing.

Next Working Day Delivery (Aimed For) – £3.95

We offer Royal Mail Tracked 24 at an additional cost of £3.95. Orders placed before 1pm (Monday–Friday) will be dispatched the same working day and are aimed to arrive the next working day.

Orders are processed within 1–2 working days (Monday–Friday, excluding bank holidays). If there are any unexpected delays in processing your order, we will notify you as soon as possible.

Please note that all delivery timeframes are estimates and cannot be guaranteed. Delays may occasionally occur due to courier services or circumstances outside our control.

 

For further assistance or inquiries, please contact our customer service team at hello@luwinskin.co.uk. We aim to respond to all enquiries within 24-72 hours.